Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you choose to share. This includes your name, company name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. We also collect payment information when placing orders, though processing is handled securely through our payment partners.

For our corporate clients, we may gather additional business details such as company registration data, preferred delivery timelines, and budget considerations. This helps us tailor our service to your business requirements.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure your satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery schedules
• Providing customer support and responding to inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance purposes

We also utilize aggregated, non-personal information to understand market trends and refine our operations. For example, we might examine which types of arrangements are most popular in different seasons to better plan inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our business ecosystem, and it is shared only when necessary to deliver our services or to comply with legal requirements.

We collaborate with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and to use it only for the specific services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple protective layers. Our systems employ encryption for sensitive data transmission, secure servers for storage, and regular security updates to defend against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their duties. Our team receives ongoing training on privacy practices and data handling procedures.

Payment information is processed through secure, encrypted systems that adhere to industry standards. We do not store complete credit card numbers on our systems; this data is managed by certified payment processors specializing in secure financial transactions.

Although we implement strong security measures, no system is entirely risk-free. We continually monitor and update our security practices to address evolving threats and maintain the highest possible protection.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to the information we hold about you, ask us to correct inaccuracies, or request deletion of your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only for as long as needed for business purposes and legal obligations. Order records are typically retained for accounting and warranty purposes, while marketing preferences are kept until you request removal.

When we no longer require your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate business interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain website features.

Essential cookies are necessary for our site to function properly – they enable basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We use analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This information is collected in aggregate form and does not identify individual users.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If New Horizon Method undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we discontinue operations, we would ensure that your personal information is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may revise this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you via email or by posting a notice on our site before the changes take effect.

Minor updates for clarity or administrative purposes may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the information provided below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and we store and process data within United Kingdom jurisdiction. However, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.